Refund policy

Last updated: September 2, 2026

At Ycart, we want you to be happy with your purchase. If there is a problem with your order, please contact us, and we'll do our best to help.

We accept returns for products that are unused, unopened, and in their original packaging.

To request a return, please contact us within 30 days of receiving your order.

The product must be returned in the same condition in which you received it.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please send us:

After reviewing your request, we may offer a replacement or refund.

For hygiene and safety reasons, opened or used items cannot be returned.

Returns may also not be accepted for products damaged after delivery due to misuse or improper storage.

Once your returned product is received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

If the return is because you received a damaged, defective, or incorrect product, Ycart will cover the reasonable return shipping cost.

For other approved returns, return shipping costs may be the customer's responsibility.

Please contact us at:

Email: ycart924@gmail.com
Phone/WhatsApp: 9495949909

Please include your order number and reason for the return.

If you need to cancel your order, contact us as soon as possible. Orders that have already been shipped may not be eligible for cancellation.